Author - Shimon Amit

Co-Browse: Easy to Engage, Secure, Available Across Channels

In the digital era we are witnessing constant evolution in business- customer relationship. One of the most frequently changing and evolving CCM issues is in the customer service arena. This article will focus on the interaction between the customers, CSRs and digital forms. The Challenge If a customer is having a problem with your Form, it can be difficult for you to diagnose and resolve the issue over the phone without sharing screens. Many times, Customer Service Reps (CSRs) spend too [...]

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